Customer Support
As a manufacturer of aeronautical equipment and systems, Ratier-Figeac must provide ongoing support and related services for its products for the duration their service life.
Ratier-Figeac meets AOG, Spare parts, Repairs and Technical Support needs worldwide, by IATA zone (see map).
Under the umbrella of Collins Aerospace, Ratier-Figeac is also equipped with a Group platform
Customer Support organization at Ratier-Figeac
Customer Service Manager
Nicolas LERISSON - Phone +33 (0)5 65 50 50 12 - Email: nicolas.lerisson@collins.com
After-Sales program
Airbus / Airbus DS (A400M) / Bombardier / Comac / Irkut
Myriam LABRUNHIE - Phone +33 (0)5 65 50 57 62 - Email: myriam.labrunhie@collins.com
Boeing / Airbus THSA
Raphaël QUEVAL - Phone +33 (0)5 65 50 52 32 - Email: raphael.queval@collins.com
Dassault / Leonardo / FAF (MCO)
Thierry FARAGOU - Phone +33 (0)5 65 50 50 87 - Email: thierry.faragou@collins.com
ATR / Airbus DS (C295/CN235)
Valérie VILLARD - Phone +33 (0)5 65 50 51 38 - Email: valerie.villard@collins.com
Technical Support
Corinne DAYDE - Phone +33 (0)5 65 50 51 28 - Email: corinne.dayde@collins.com
Technical Documentation
José DIAS - Phone +33 (0)5 65 50 57 94 - Email: jose.dias@collins.com
Spare Parts Distribution
Magalie TOULOUSE - Phone: +33 (0)5 65 50 56 52 - Email: magalie.toulouse@collins.com
Warranty Management
Florian FAJOU - Phone: +33 (0)5 65 50 59 70 - Email: florian.fajou@collins.com
Sales and Commercial Development
Gilles TREMOULET - Phone: +33 (0)5 65 50 50 51 - Email: gilles.tremoulet@collins.com
AOG Service (round-the-clock)
Phone: +33 (0)1 72 02 23 23
spares@ratier-figeac.fr (office opening hours only)
aog@oemservices.aero (24/7)
Repairs Manager
Julien BERTON - Phone: +33 (0)5 65 50 50 12 - Email: julien.berton@collins.com