Customer Support

As a manufacturer of aeronautical equipment and systems, Ratier-Figeac must provide ongoing support and related services for its products for the duration their service life.

Ratier-Figeac meets AOG, Spare parts, Repairs and Technical Support needs worldwide, by IATA zone (see map).

 

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Under the umbrella of Collins Aerospace, Ratier-Figeac is also equipped with a Group platform

 

 

 

 

Customer Support organization at Ratier-Figeac

 

Customer Service Manager

Nicolas LERISSON - Phone +33 (0)5 65 50 50 12 - Email: nicolas.lerisson@collins.com

 

After-Sales program

Airbus / Airbus DS (A400M) / Bombardier / Comac / Irkut

Myriam LABRUNHIE - Phone +33 (0)5 65 50 57 62 - Email: myriam.labrunhie@collins.com

Boeing / Airbus THSA

Raphaël QUEVAL - Phone +33 (0)5 65 50 52 32 - Email: raphael.queval@collins.com

Dassault / Leonardo / FAF (MCO)

Thierry FARAGOU - Phone +33 (0)5 65 50 50 87 - Email: thierry.faragou@collins.com

ATR / Airbus DS (C295/CN235)

Valérie VILLARD - Phone +33 (0)5 65 50 51 38 - Email: valerie.villard@collins.com

 

Technical Support

Corinne DAYDE - Phone +33 (0)5 65 50 51 28 - Email: corinne.dayde@collins.com

 

Technical Documentation

José DIAS - Phone +33 (0)5 65 50 57 94 - Email: jose.dias@collins.com

 

Spare Parts Distribution

Magalie TOULOUSE - Phone: +33 (0)5 65 50 56 52 - Email: magalie.toulouse@collins.com

 

Warranty Management

Florian FAJOU - Phone: +33 (0)5 65 50 59 70 - Email: florian.fajou@collins.com

 

Sales and Commercial Development

Gilles TREMOULET - Phone: +33 (0)5 65 50 50 51 - Email: gilles.tremoulet@collins.com

 

AOG Service (round-the-clock)

Phone: +33 (0)1 72 02 23 23

spares@ratier-figeac.fr (office opening hours only)

aog@oemservices.aero (24/7)

 

Repairs Manager

Julien BERTON - Phone: +33 (0)5 65 50 50 12 - Email: julien.berton@collins.com